/* ===== Ticket System Styles ===== */

/* Tickets Screen */
.tickets-container {
    padding: 40px;
    max-width: 1400px;
    margin: 0 auto;
}

.tickets-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 30px;
}

.tickets-header h1 {
    font-size: 32px;
    font-weight: 600;
    color: #fff;
}

.tickets-tabs {
    display: flex;
    gap: 10px;
    margin-bottom: 30px;
    border-bottom: 2px solid rgba(255, 255, 255, 0.1);
    padding-bottom: 10px;
}

.ticket-tab {
    padding: 10px 20px;
    background: transparent;
    border: none;
    color: rgba(255, 255, 255, 0.6);
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.3s;
    border-bottom: 2px solid transparent;
    margin-bottom: -12px;
}

.ticket-tab:hover {
    color: rgba(255, 255, 255, 0.9);
}

.ticket-tab.active {
    color: #2196F3;
    border-bottom-color: #2196F3;
}

.tickets-list {
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.ticket-item {
    background: rgba(255, 255, 255, 0.05);
    border: 1px solid rgba(255, 255, 255, 0.1);
    border-radius: 12px;
    padding: 20px;
    cursor: pointer;
    transition: all 0.3s;
}

.ticket-item:hover {
    background: rgba(255, 255, 255, 0.08);
    border-color: rgba(255, 255, 255, 0.2);
    transform: translateY(-2px);
}

.ticket-item-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 10px;
}

.ticket-item-title {
    font-size: 18px;
    font-weight: 600;
    color: #fff;
    margin-bottom: 5px;
}

.ticket-item-meta {
    font-size: 13px;
    color: rgba(255, 255, 255, 0.5);
}

.ticket-status-badge {
    padding: 6px 12px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 600;
    text-transform: uppercase;
}

.ticket-status-badge.pending {
    background: rgba(255, 152, 0, 0.2);
    color: #FFA726;
    border: 1px solid #FFA726;
}

.ticket-status-badge.in-progress {
    background: rgba(33, 150, 243, 0.2);
    color: #42A5F5;
    border: 1px solid #42A5F5;
}

.ticket-status-badge.closed {
    background: rgba(76, 175, 80, 0.2);
    color: #66BB6A;
    border: 1px solid #66BB6A;
}

.ticket-item-preview {
    font-size: 14px;
    color: rgba(255, 255, 255, 0.7);
    line-height: 1.5;
    overflow: hidden;
    text-overflow: ellipsis;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
}

/* Ticket Detail Screen */
.ticket-detail-container,
.admin-ticket-detail-container {
    display: flex;
    flex-direction: column;
    height: 100vh;
    background: #111;
}

.ticket-detail-header,
.admin-ticket-header {
    padding: 20px 40px;
    background: rgba(255, 255, 255, 0.05);
    border-bottom: 1px solid rgba(255, 255, 255, 0.1);
}

.ticket-detail-info {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-top: 15px;
}

.ticket-detail-info h2,
.admin-ticket-info h2 {
    font-size: 24px;
    font-weight: 600;
    color: #fff;
    margin-bottom: 5px;
}

.admin-ticket-info {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-top: 15px;
}

.admin-ticket-meta {
    display: flex;
    gap: 20px;
    margin-top: 10px;
    font-size: 13px;
    color: rgba(255, 255, 255, 0.6);
}

.admin-ticket-actions {
    display: flex;
    gap: 10px;
    align-items: center;
}

.status-select {
    padding: 8px 15px;
    background: rgba(255, 255, 255, 0.1);
    border: 1px solid rgba(255, 255, 255, 0.2);
    border-radius: 8px;
    color: #fff;
    font-size: 14px;
    cursor: pointer;
}

.btn-danger {
    padding: 8px 15px;
    background: rgba(244, 67, 54, 0.2);
    border: 1px solid #F44336;
    border-radius: 8px;
    color: #F44336;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.3s;
}

.btn-danger:hover {
    background: rgba(244, 67, 54, 0.3);
}

.ticket-chat-messages {
    flex: 1;
    overflow-y: auto;
    padding: 30px 40px;
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.chat-message {
    display: flex;
    flex-direction: column;
    max-width: 70%;
}

.chat-message.user {
    align-self: flex-end;
}

.chat-message.admin {
    align-self: flex-start;
}

.chat-message-header {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 5px;
}

.chat-message-author {
    font-size: 13px;
    font-weight: 600;
    color: rgba(255, 255, 255, 0.7);
}

.chat-message.admin .chat-message-author {
    color: #2196F3;
}

.chat-message-time {
    font-size: 12px;
    color: rgba(255, 255, 255, 0.4);
}

.chat-message-content {
    padding: 12px 16px;
    border-radius: 12px;
    font-size: 14px;
    line-height: 1.5;
    word-wrap: break-word;
}

.chat-message.user .chat-message-content {
    background: rgba(33, 150, 243, 0.2);
    border: 1px solid rgba(33, 150, 243, 0.3);
    color: #fff;
}

.chat-message.admin .chat-message-content {
    background: rgba(255, 255, 255, 0.05);
    border: 1px solid rgba(255, 255, 255, 0.1);
    color: rgba(255, 255, 255, 0.9);
}

.ticket-chat-input {
    padding: 20px 40px;
    background: rgba(255, 255, 255, 0.05);
    border-top: 1px solid rgba(255, 255, 255, 0.1);
    display: flex;
    gap: 15px;
    align-items: flex-end;
}

.ticket-chat-input textarea {
    flex: 1;
    padding: 12px 16px;
    background: rgba(255, 255, 255, 0.1);
    border: 1px solid rgba(255, 255, 255, 0.2);
    border-radius: 8px;
    color: #fff;
    font-size: 14px;
    font-family: inherit;
    resize: none;
    outline: none;
}

.ticket-chat-input textarea:focus {
    border-color: #2196F3;
    background: rgba(255, 255, 255, 0.12);
}

.ticket-chat-input button {
    padding: 12px 24px;
    white-space: nowrap;
}

/* New Ticket Modal */
.modal {
    position: fixed;
    inset: 0;
    background: rgba(0, 0, 0, 0.8);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 10000;
}

.modal-content {
    background: #1a1a1a;
    border-radius: 16px;
    width: 90%;
    max-width: 600px;
    max-height: 90vh;
    overflow: hidden;
    display: flex;
    flex-direction: column;
}

.modal-header {
    padding: 24px 30px;
    border-bottom: 1px solid rgba(255, 255, 255, 0.1);
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.modal-header h2 {
    font-size: 24px;
    font-weight: 600;
    color: #fff;
}

.modal-close {
    background: none;
    border: none;
    color: rgba(255, 255, 255, 0.6);
    font-size: 32px;
    cursor: pointer;
    padding: 0;
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: color 0.3s;
}

.modal-close:hover {
    color: #fff;
}

.modal-body {
    padding: 30px;
    overflow-y: auto;
    flex: 1;
}

.form-group {
    margin-bottom: 20px;
}

.form-group label {
    display: block;
    margin-bottom: 8px;
    font-size: 14px;
    font-weight: 600;
    color: rgba(255, 255, 255, 0.9);
}

.form-group input,
.form-group select,
.form-group textarea {
    width: 100%;
    padding: 12px 16px;
    background: rgba(255, 255, 255, 0.1);
    border: 1px solid rgba(255, 255, 255, 0.2);
    border-radius: 8px;
    color: #fff;
    font-size: 14px;
    font-family: inherit;
    outline: none;
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
    border-color: #2196F3;
    background: rgba(255, 255, 255, 0.12);
}

.form-group textarea {
    resize: vertical;
    min-height: 100px;
}

.modal-footer {
    padding: 20px 30px;
    border-top: 1px solid rgba(255, 255, 255, 0.1);
    display: flex;
    gap: 15px;
    justify-content: flex-end;
}

/* Ticket Manager */
.ticket-manager-container {
    padding: 40px;
    max-width: 1600px;
    margin: 0 auto;
}

.ticket-manager-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 30px;
}

.ticket-manager-header h1 {
    font-size: 32px;
    font-weight: 600;
    color: #fff;
}

.ticket-stats {
    display: flex;
    gap: 30px;
}

.stat-item {
    font-size: 14px;
    color: rgba(255, 255, 255, 0.6);
}

.stat-item strong {
    font-size: 24px;
    color: #fff;
    margin-left: 8px;
}

.admin-tickets-list {
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.admin-ticket-item {
    background: rgba(255, 255, 255, 0.05);
    border: 1px solid rgba(255, 255, 255, 0.1);
    border-radius: 12px;
    padding: 20px;
    cursor: pointer;
    transition: all 0.3s;
    display: grid;
    grid-template-columns: 1fr auto;
    gap: 20px;
}

.admin-ticket-item:hover {
    background: rgba(255, 255, 255, 0.08);
    border-color: rgba(255, 255, 255, 0.2);
    transform: translateY(-2px);
}

.admin-ticket-item-content {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.admin-ticket-item-title {
    font-size: 18px;
    font-weight: 600;
    color: #fff;
}

.admin-ticket-item-meta {
    display: flex;
    gap: 20px;
    font-size: 13px;
    color: rgba(255, 255, 255, 0.5);
}

.admin-ticket-item-preview {
    font-size: 14px;
    color: rgba(255, 255, 255, 0.7);
    line-height: 1.5;
    overflow: hidden;
    text-overflow: ellipsis;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
}

.admin-ticket-item-status {
    display: flex;
    align-items: center;
}

/* Empty State */
.tickets-empty {
    text-align: center;
    padding: 60px 20px;
    color: rgba(255, 255, 255, 0.5);
}

.tickets-empty-icon {
    font-size: 64px;
    margin-bottom: 20px;
    opacity: 0.3;
}

.tickets-empty-text {
    font-size: 18px;
    font-weight: 500;
}